These are composite case studies reflecting real categories of work we've delivered for government agencies, school districts, and healthcare systems. Details are generalized to protect client confidentiality.
Mid-size state health department (unnamed, Southeast US)
Serving a county with 40% Spanish-speaking and 12% Vietnamese-speaking LEP population with no formal Language Access Plan. After a patient complaint about lack of interpreter access in a public health clinic, an OCR (Office for Civil Rights) investigation was opened under Title VI.
OCR investigation closed within 90 days with a finding of voluntary compliance. The department now has a compliant LAP with documented interpreter dispatch protocol.
"Having a single vendor who understood both the translation side and the compliance documentation side made the process manageable. We didn't have to coordinate between three different contractors to get a complete compliance picture."
Urban unified school district, 18,000 students (unnamed, Southwest US)
The district had been using Google Translate for IEP meeting parent notifications. A FERPA + IDEA compliance audit flagged inaccurate translations of special education documents and the use of a consumer translation tool that stored PII in its data logs.
Compliance audit passed with no findings. District fully transitioned from Google Translate to certified translation for FERPA-protected documents.
"The NASPO contract meant our procurement office didn't have to run a new competitive bid. We issued a task order and were live within two weeks. The time savings alone justified the decision."
Regional hospital system, 3 facilities (unnamed, Mid-Atlantic)
Hospital needed to achieve Section 504 of the Rehabilitation Act and Section 1557 of the ACA compliance before the May 2026 HHS deadline. They had interpretation coverage but no BAA in place for written translation, and no systematic approach to translated patient documents.
Section 504/1557 compliance achieved before the HHS deadline. All work completed under a single contract with a single vendor.
"We needed a vendor who understood both clinical communication and digital accessibility. Having those together in one contract saved months of procurement time and gave us a coherent compliance program instead of a patchwork."
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